Frequently Asked Questions


What is Physiotherapy?

Physiotherapy is a regulated health profession that fills a unique and vital role in our health care system. Physiotherapists work with individuals of all ages to break down barriers to physical function. As experts in their field, physiotherapists specialize in eliminating pain and physical limitations that arise from a wide variety of common injuries and conditions. These include:

• acute and chronic musculoskeletal injuries
• repetitive strain injuries
• spinal conditions
• nerve impingements
• chronic pain
• postural dysfunction
• neurological injury or condition such as stroke or Multiple Sclerosis
• lymphedema or other associated conditions in individuals with cancer

Physiotherapy is available through private clinics, and is included under most extended health benefit plans.


What happens during my first visit?

Please arrive 10 minutes early for your first visit to allow time for you to find us, complete the patient intake information and change into any required clothing. The therapist will do a full assessment of your injury/condition. This generally includes:

-Your medical history

-Your current problems/complaints

-Pain intensity, what aggravates and eases the problem

-How this is impacting your daily activities or your functional limitations

-Your goals with physical therapy

-Medications, tests, and procedures related to your health

-Assess your range of motion and strength of your affected area as well as any special testing required

-Discuss treatment options and provide you with some form of treatment during your initial visit


Do I need a doctor's referral?

You do not need a referral from your doctor prior to attending physiotherapy, as physiotherapists are considered primary health care providers. However, some insurance companies do require a referral from your doctor in order for you to be reimbursed for expenses.


What about Extended Health Insurance?

Many private health plans cover physiotherapy. You may also be covered under a spouse's plan or your parent's plan. Some plans require a doctor's referral for treatment and some do not. It is best to check your plan before your first visit. We are able to direct bill to most major insurance companies, call us to find out if we can direct bill to yours.  If we are unable to direct bill to your insurance company, we will provide you with a receipt that you may submit to your health plan​ for reimbursement.

If a referral is required, you will need to speak to your doctor about the benefits of physiotherapy and ask for a referral.


What should I bring with me to my appointment?

• Doctor’s Referral (if you have one)
• BC Care Card

• Loose fitting clothing (shorts, yoga-style pants, or tank top)

* For WSBC / ICBC Patients - Bring your claim # and case manager’s contact information


What happens if my problem (or pain) returns?

Flare ups are not uncommon. If you have a flare up (exacerbation), give us a call. We may suggest you come back to see us, return to your doctor, or simply modify your daily activities or exercise routine.

New Patients Welcome

WSBC Claims

ICBC Claims


​No Referral Required

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